Privacy Policy

1 Overview

AutoCallLeads ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI calling and lead qualification platform.

This policy applies to our website (autocallleads.in), our platform, and all related services. By using AutoCallLeads, you consent to the practices described here.

2 What We Collect

Data Type	What It Includes	Why We Collect It
Registration Data	Name, phone number, email, business name	To create and manage your account
Lead Data	Names, phone numbers, enquiry details from your portals	To run AI calls on your behalf
Call Data	Call logs, durations, timestamps, transcripts	To qualify leads and provide reports
Usage Data	Pages visited, features used, login times	To improve our platform
Payment Data	Billing details (processed via secure gateway)	To process your subscription
Communication Data	Messages sent to our support team	To respond to your queries

3 How We Use Your Data

We use the data we collect to:

Operate and deliver the AutoCallLeads service to you.
Make AI calls to your leads and qualify them on your behalf.
Send you lead qualification summaries and notifications via WhatsApp.
Process payments and manage your subscription.
Improve our AI models, call quality, and platform features.
Send service-related communications (not marketing, unless you opt in).
Comply with legal obligations.

✅ We will never use your lead data or customer data for our own marketing or share it with other businesses.

4 Data Sharing

We do not sell, rent, or trade your personal data. We share data only in these limited circumstances:

Service providers: Trusted vendors who help us operate (e.g., cloud hosting, telephony APIs like Exotel/Twilio). They are bound by strict data processing agreements.
Legal requirements: If required by Indian law, a court order, or government authority.
Business transfer: In the event of a merger or acquisition, your data may be transferred with appropriate notice to you.

All third-party service providers are required to maintain the confidentiality of your data and use it only for the purpose we specify.

5 Call Data & Recordings

When our AI makes calls to your leads:

Calls may be recorded for quality, transcription, and lead qualification purposes.
Call recipients are informed that the call may be recorded, in compliance with applicable laws.
Call recordings and transcripts are stored securely and accessible only to your account.
You may download or delete call recordings from your dashboard at any time.
We do not share call recordings with any third party except as required by law.

6 Cookies & Tracking

Our website uses cookies to:

Essential cookies: Keep you logged in and remember your preferences.
Analytics cookies: Understand how visitors use our site (e.g., Google Analytics — anonymised).

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the platform.

We do not use advertising or tracking cookies to follow you across other websites.

7 Data Security

We take security seriously and implement:

Encrypted data transmission (HTTPS/TLS) for all communications.
Encrypted storage of sensitive data including call recordings and personal information.
Access controls ensuring only authorised staff can access your data.
Regular security reviews and vulnerability assessments.

While we implement industry-standard security measures, no system is completely immune to breaches. In the event of a data breach affecting your personal information, we will notify you as required by law.

8 Data Retention

Active accounts: Data is retained for as long as your account is active.
After cancellation: Your data is retained for 30 days, then permanently deleted.
Call recordings: Retained for 90 days by default. You can delete them earlier from your dashboard.
Legal holds: Certain data may be retained longer if required by law.

You may request early deletion of your data by contacting us at any time.

9 Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Request deletion of your personal data ("right to be forgotten").
Portability: Receive your data in a commonly used format.
Objection: Object to certain uses of your data.
Withdrawal of consent: Withdraw consent for data processing at any time.

To exercise any of these rights, contact us via WhatsApp or the details below. We will respond within 30 days.

10 Children's Privacy

AutoCallLeads is a B2B service intended for business users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it immediately.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via:

A notification on our website or platform dashboard.
A WhatsApp or email message to your registered contact.

The "Last updated" date at the top of this page reflects when the policy was last revised. Continued use of AutoCallLeads after changes constitutes acceptance of the updated policy.

12 Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

Phone: +91 90250 08155 / +91 63852 62740
WhatsApp: wa.me/919025008155
Address: Chennai, Tamil Nadu, India